Privacy Policy

1. Data We Collect

We collect the following types of information:

• Genetic Data: Raw DNA data files you upload from 23andMe, AncestryDNA, MyHeritage, or FamilyTreeDNA
• Account Information: Email address, name, and password
• Usage Data: How you interact with our reports and AI copilot
• Payment Information: Processed securely by Stripe; we never store card details

2. How We Protect Your Data

We implement enterprise-grade security measures:

• Encryption: AES-256 encryption for data at rest and TLS 1.3 for data in transit
• Access Controls: Strict role-based access with multi-factor authentication
• Compliance: HIPAA-compliant infrastructure and processes
• Audits: Regular third-party security assessments

3. How We Use Your Data

Your genetic data is used exclusively to:

• Generate your personalized genetic health reports
• Power the AI copilot to answer your questions
• Send you updates when new research is relevant to your genetics
• Enable family comparison features (only with explicit opt-in)

4. What We Never Do

We commit to the following:

• We never sell your genetic data to third parties
• We never share your data with insurance companies
• We never use your data for advertising targeting
• We never provide data to employers or law enforcement without valid legal process

5. Your Rights

You have complete control over your data:

• Access: Download your complete data at any time
• Deletion: Permanently delete all your data with one click
• Portability: Export your reports in standard formats
• Correction: Update your account information anytime

6. Data Retention

We retain your genetic data for as long as you maintain an active account. If you delete your account, all genetic data is permanently removed from our systems within 30 days. Anonymized, aggregated statistics may be retained for research purposes but cannot be linked back to you.

7. Contact Us

For privacy-related questions or requests:

Email: support@tryhelio.ai